Frequently Asked Questions (FAQ)

Have a question? Below you’ll find answers to some of the most common inquiries. If you can’t find what you’re looking for, feel free to contact us at info@nicici.com.

Shipping & Delivery

1. What is your shipping policy? We provide free standard delivery across the United Kingdom for all orders. Every package is carefully prepared and wrapped to ensure your items arrive in pristine condition.

2. Do you deliver to collection points or pickup lockers? Currently, we only ship directly to the physical residential or business address you enter during checkout. We are unable to deliver to PO Boxes, collection points, or automated pickup lockers at this moment.

3. What are your delivery times?

  • Order Cut-off Time: 6:00 PM (GMT)
  • Handling Time: Orders are typically processed and dispatched within 1–2 business days (Monday to Friday).
  • Transit Time: Once shipped, delivery within the UK takes 5–7 business days (Monday to Friday).
  • Total Delivery Time: You can expect to receive your package within 6–9 business days.

4. How can I track my order? As soon as your package leaves our facility, we will send you a confirmation email complete with a tracking number. This code allows you to monitor your delivery's journey either directly on our platform or through the courier's tracking portal.

5. Which shipping partners do you use? To guarantee that your items arrive safely and reliably, we partner with reputable UK delivery networks, including Royal Mail, Evri, and DHL.

6. What if my package is lost? If your order has not arrived within the estimated timeframe (9 business days), please first check the tracking information. If there are no updates, contact us at info@nicici.com. If a parcel is confirmed as lost, we will send a replacement or issue a full refund.

7. What if my item arrives damaged? We are very sorry if this happens. Please contact us at info@nicici.com within 30 days of receiving your order. Please include your order number and clear photos of the damaged item and the packaging so we can assist you immediately.

Returns & Refunds

8. How do I return an item? If you are not satisfied with your purchase, you can request a return within 30 days of delivery. Contact us at info@nicici.com to start the process. Items must be unused, in their original condition, and include all original tags and packaging.

9. Can I cancel my order? Order cancellations are possible within 12 hours of placing your order. Please email us at info@nicici.com as soon as possible. Once the 12-hour window has passed or the order has been dispatched, it must be handled as a return.

10. How long does it take to process a refund? Refunds are processed within 7 business days after we have received and inspected your returned item. You will receive an email notification once the refund is issued to your original payment method.

11. Who pays for return shipping?

  • Faulty or Incorrect Items: Nicici covers the return shipping costs.
  • Change of Mind: The customer is responsible for the return shipping costs.

Payments & Security

12. Which payment methods do you accept? We accept the following secure payment method:

  • Paypal

13. In which currency are payments processed? Every transaction on our platform is handled in British Pounds (GBP / £). Because we are a UK-based business, customers shopping within the UK will never face any hidden currency conversion charges.

14. Are my payments secure? Absolutely. We utilize advanced SSL (Secure Socket Layer) encryption to protect all transactions. Your sensitive payment details are processed exclusively by certified payment processors and are never saved on our servers.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)