Refund policy

Last Updated: June 18, 2026

At Nicici, your complete satisfaction with your purchase is our priority. If you are not entirely happy with your order, we provide a clear and simple return and refund process that fully complies with UK consumer protection laws.

Return Summary

Feature Details
Return Period 30 Days from the date of delivery
Return Method By Mail only
Return Shipping (Change of Mind) Responsibility of the customer
Return Shipping (Faulty/Incorrect) Free (Provided by Nicici)
Restocking Fees £0.00 (None)
Refund Processing Within 7 business days after inspection
Condition Items must be in new, unused condition with original tags


1. Your Right to Cancel (Cooling-off Period)

Under the UK Consumer Contracts Regulations, you hold a legal right to cancel your purchase within 14 days of your items being delivered. To give you extra reassurance, Nicici extends this policy to a full 30-day return window.

2. Return Eligibility & Condition

To qualify for a full refund, returned items must meet the following criteria:

  • The return must be requested within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original condition.
  • All original packaging, labels, and tags must be intact.
  • Non-returnable items: For hygiene and safety reasons, certain items (such as earrings or undergarments, if applicable) and Gift Cards cannot be returned.

3. How to Start a Return

  1. Contact our support team at info@nicici.com to request a Return Authorisation.
  2. Provide your order number and the reason for the return.
  3. Once approved, we will provide you with the specific return instructions. Please do not send items back to our London address without prior authorisation, as this may delay your refund.

4. Return Shipping Costs

  • Change of Mind: If you are returning an item because you changed your mind (e.g., wrong size, colour, or style), you are responsible for the cost of return postage. We recommend using a trackable service (like Royal Mail Tracked) as we cannot be held responsible for lost return parcels.
  • Faulty or Incorrect Items: If you receive a damaged, faulty, or incorrect item, Nicici will cover all return costs. Please contact us immediately with a photo of the issue, and we will provide a prepaid return label.

5. Refunds & Processing Time

  • Inspection: Once your return is received at our facility, it will be inspected within 3 business days.
  • Approval: If approved, your refund will be processed automatically to your original payment method within 7 business days.
  • Bank Processing: Please note that your bank or credit card issuer may take an additional 3–5 business days to credit the funds to your account.

6. Exchanges

We are pleased to assist you with exchanges for a different size or colour. Simply follow the regular return steps for your initial item. As soon as your return has been received and handled, you can go ahead and place a fresh order for the alternative item.

7. Deductions & Partial Refunds

In accordance with the Consumer Rights Act 2015, if an item is returned in a condition that shows evidence of use beyond what is necessary to establish its nature (e.g., damaged packaging, missing tags, or signs of wear), we reserve the right to make a deduction from your refund to reflect the diminished value of the goods.

8. Order Cancellations

If you wish to cancel your order, please email us within 12 hours of placement. If the order has already been dispatched, you will need to follow the return process outlined above.

  • Email: info@nicici.com
  • Return Address: Nicici, 2 Lichfield Rd, Bow, London E3 5AT, United Kingdom

    (Note: Always contact us via email before sending a return)

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)